Shipping & Returns

Shipping

We use Royal Mail to ship and track all orders, so your products are safe with us.
You can choose using one of the two shipping methods listed below.


1/ Royal Mail 48 tracked
This is the free shipping option from Citann.
You will receive your product in three to four working days.
You also have the option to change your delivery date and location before delivery is attempted.


2/ Royal Mail 24 tracked
You will receive your products within the next working day for a fee of £3.
Flexible delivery options are available to you, including leaving the item in a safeplace and delivery to a preferred neighbour.


3/ Worldwide delivery
For orders outside the UK from £119, you get free delivery.
Delivery time depends on geographical location.

Please note that:
- Your product will be tracked to its delivery point.
- You will receive email notifications when your order is placed and has been shipped.
- Royal Mail is no longer asking the recipient to sign for items delivered on or after Saturday 14 March 2020.

Returns

If you wish to return your product or exchange it for a new one for a valid reason, please send it back to us in the first 15 days after purchase. 

Free returns are available for the shipping address you chose. For a full refund with no deduction for return shipping, you can return the item for any reason in new and unused condition.

Please note that products which have been removed from their original packaging, including the outer plastic wrap, cannot be returned or exchanged. In the case that the packaging is not in its original condition the product will be discarded and will not go back to the customer.

The original dispatch note that accompanies your product should be kept in case you need to return the order. 

Returns take between 7 - 14 days to be processed. Refunds will be issued after this process has been completed. You will receive an email confirmation.


Please return your order to:

Returns, PO Box 7861

Kettering, NN16 6PY, UK